Granular Recovery Technology restore job from backup set of Hyper-V guest machine on tape fails with 0xe0009b61

February 27, 2013, 8:00 pm

≫ Next: Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified

≪ Previous: Offsite copy process does not generate email notifications when using Symantec System Recovery (SSR) 2011/2013.

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203342

The Granular Recovery Technology (GRT) restore job from the backup set of a Hyper-V guest machine on tape fails with 0xe0009b61 error. This issue occurs only when a media server is a Hyper-V host machine and a logon credential for the guest machine is different from that for the media server.

To work around the issue, please select 'To a different location' and enter the original location to Drive and Path fields on the 'Where do you want to restore the data?' page in the Restore Wizard as if a redirect restore is performed. Please note that a correct server logon account for the Hyper-V guest machine should be chosen on that page as well.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH203342

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Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified

February 28, 2013, 10:39 pm

≫ Next: Liveupdate may hang and then fail without installing any updates to Backup Exec.

≪ Previous: Granular Recovery Technology restore job from backup set of Hyper-V guest machine on tape fails with 0xe0009b61

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203412

A post-command is not run if the job fails with '0xe000810c - Physical Volume Library Drive not available.' even though 'Run post-command even if job fails' option is specified.

When the target device is offline, a backup job fails with 0xe000810c error. In this case, only pre-command is executed even if a post-command is also specified with 'Run post-command even if job fails' option.

This problem occurs only when 'On this Backup Exec server' option is chosen on Pre/Post Commands page. If 'On each server backed up' is selected, neither pre-command nor post-command is run when the job fails with 0xe000810c error.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH203412

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Liveupdate may hang and then fail without installing any updates to Backup Exec.

March 4, 2013, 3:26 pm

≫ Next: When attempting to restore a Microsoft SQL database to a point in time that has been duplicated to a different device, the last backup set available will only be available from the duplicate

≪ Previous: Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified

Severity:

Minor functionality

Status:

Investigating/gathering information

Tech Note:

203499

Liveupdate shows updates that are ready to be installed, but hangs during the installation and will eventually fail.

See related TechNote for more information.

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When attempting to restore a Microsoft SQL database to a point in time that has been duplicated to a different device, the last backup set available will only be available from the duplicate

March 5, 2013, 11:43 am

≫ Next: Sharepoint GRT tape backup using hardware shapshot provider fails with access denied

≪ Previous: Liveupdate may hang and then fail without installing any updates to Backup Exec.

Severity:

Minor functionality

Status:

Investigating/gathering information

Tech Note:

203524

This issue is currently under investigation.

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Sharepoint GRT tape backup using hardware shapshot provider fails with access denied

March 5, 2013, 12:33 pm

≫ Next: Backup Exec job engine service crash on all Backup Exec 2010 R3 with error Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcp80.dll on a Secondary SAN/SSO server.

≪ Previous: When attempting to restore a Microsoft SQL database to a point in time that has been duplicated to a different device, the last backup set available will only be available from the duplicate

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203526

A Sharepoint agent tape backup with GRT enabled where the Sharepoint SQL server uses a hardware VSS snapshot provider mail fail with access denied.

Job Error
Access Denied. Cannot backup directory and its subdirectories.

Workaround:
Edit the backup job settings for the Sharepoint farm resource to change the Advanced Open File Options to use the 'Microsoft Volume Shadow Copy Server (Window 2003 and later)' selection with the dropdown set to 'System - Use Microsoft Software Shadow Copy Provider'. This will prevent the backup job from the using the Hardware provider for snapshots.

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Backup Exec job engine service crash on all Backup Exec 2010 R3 with error Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcp80.dll on a Secondary SAN/SSO server.

March 5, 2013, 1:25 pm

≫ Next: Security log fills with entries in relation to BEServer , crashes system

≪ Previous: Sharepoint GRT tape backup using hardware shapshot provider fails with access denied

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203529

During a backup running on a Secondary SAN/SSO server, bengine intermittently crashes.

See related TechNote for more details.

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Security log fills with entries in relation to BEServer , crashes system

March 5, 2013, 2:26 pm

≫ Next: Not all tape drives in library can be used concurrently.

≪ Previous: Backup Exec job engine service crash on all Backup Exec 2010 R3 with error Faulting application bengine.exe, version 13.0.5204.128, faulting module msvcp80.dll on a Secondary SAN/SSO server.

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203530

See technote for more details

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Not all tape drives in library can be used concurrently.

March 7, 2013, 2:57 pm

≫ Next: Incremental backups of DFSR do not pull any changed data

≪ Previous: Security log fills with entries in relation to BEServer , crashes system

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203646

Problem

It may be noticed that all the drives in a multiple drive library may not be used at the same time. This behavior is also usually seen with a searching through the library for tapes before the jobs start as well.

Error

There is no error other than the extra tape drive(s) will sit queued until the first job(s) are done.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

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Incremental backups of DFSR do not pull any changed data

March 7, 2013, 3:47 pm

≫ Next: A backup or restore job will fail with: Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

≪ Previous: Not all tape drives in library can be used concurrently.

Severity:

Data threat/Security vulnerability

Status:

Investigating/gathering information

Tech Note:

203648

When backing up DFSR data from Shadow Copy Components, Full backups pull all data as expected but incremental backups do not backup changed data.

Refer to TechNote for more information.

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A backup or restore job will fail with: Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

March 8, 2013, 4:00 pm

≫ Next: When attempting to backup a VMware virtual machine with GRT enabled, the backup may complete with the exception "One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT)"

≪ Previous: Incremental backups of DFSR do not pull any changed data

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

49376

Please see http://www.symantec.com/docs/TECH49376 for further information on this issue.

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When attempting to backup a VMware virtual machine with GRT enabled, the backup may complete with the exception "One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT)"

March 12, 2013, 1:57 pm

≫ Next: Available Cluster Disks do not show in Backup Selections in non-English environment

≪ Previous: A backup or restore job will fail with: Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

Severity:

Minor functionality

Status:

Investigating/gathering information

Tech Note:

203807

This issue is currently under investigation.

↧

Available Cluster Disks do not show in Backup Selections in non-English environment

March 13, 2013, 4:28 am

≫ Next: After upgrade to 2012, incremental backup completes with exception and adds *.* to selection details.

≪ Previous: When attempting to backup a VMware virtual machine with GRT enabled, the backup may complete with the exception "One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT)"

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203814

The available cluster disks on Micorsoft Failover Cluster do not show in the backup selections in the environment other than English. It is not possible to back up the data on those disks in such environment.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH203814

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After upgrade to 2012, incremental backup completes with exception and adds . to selection details.

March 13, 2013, 12:37 pm

≫ Next: In Backup Exec 2010 R3, Backup Exec Server service crashes immediately after starting.

≪ Previous: Available Cluster Disks do not show in Backup Selections in non-English environment

Severity:

Data threat/Security vulnerability

Status:

Investigating/gathering information

Tech Note:

203846

An incremental backup job migrated from Backup Exec 2010 will complete with an exception indicating changes have been made to the selections, although no changes have been made. Upon viewing selection details after the incremental job completes, a " *.*" appears to be added to the selection list.

See TechNote for more information.

↧

In Backup Exec 2010 R3, Backup Exec Server service crashes immediately after starting.

March 13, 2013, 2:35 pm

≫ Next: Remote Agent crash and Error "Dynamic Query Connection Logon failure" occurs when enumerating backup selections in Backup Exec 2012.

≪ Previous: After upgrade to 2012, incremental backup completes with exception and adds *.* to selection details.

Severity:

Data threat/Security vulnerability

Status:

Investigating/gathering information

Tech Note:

191335

When starting Backup Exec server service, the service crashes. The following Event is recorded in Windows Event Viewer:

Type : Error

Date : 3/11/2013

Time : 8:28:57 AM

Event : 1000

Source : Application Error

Category : Application Crashing Events

User : N/A

Computer : oiitb01.oii.local

Description:

Faulting application name: beserver.exe, version: 13.0.5204.127, time stamp:

0x4fede7a2

Faulting module name: kernel32.dll, version: 6.0.6002.18740, time stamp:

0x50b58c3d

Exception code: 0xe06d7363

Fault offset: 0x0003fc2e

Faulting process id: 0x(null)

Faulting application start time: 0x(null)

Faulting application path: (null)

Faulting module path: (null)

Report Id: (null)

For more details, refer to referenced TechNote.

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Remote Agent crash and Error "Dynamic Query Connection Logon failure" occurs when enumerating backup selections in Backup Exec 2012.

March 14, 2013, 3:58 pm

≫ Next: Backups to a Deduplication storage folder may stay in queued longer than normal.

≪ Previous: In Backup Exec 2010 R3, Backup Exec Server service crashes immediately after starting.

Severity:

Data threat/Security vulnerability

Status:

Investigating/gathering information

Tech Note:

203907

When attempting to enumerate backup selections list, an error occurs and beremote agent crashes.

Please refer to TechNote for more information.

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Backups to a Deduplication storage folder may stay in queued longer than normal.

March 16, 2013, 5:01 pm

≫ Next: When attempting to restore with Backup Exec 2012 a pop up error occurs: "Unable to insert the (restorejobname). The restore job has no selections."

≪ Previous: Remote Agent crash and Error "Dynamic Query Connection Logon failure" occurs when enumerating backup selections in Backup Exec 2012.

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

203960

An issue may come up where a media that is requested to be overwritten exists outside of the slot range in the deduplication storage folder.

Should this occur, all jobs to that device will stay in queued until an overwritable media, has been located and mounted.

Customers are encouraged to contact Symantec Technical Support for further assistance with this issue.

↧

When attempting to restore with Backup Exec 2012 a pop up error occurs: "Unable to insert the (restorejobname). The restore job has no selections."

March 18, 2013, 5:08 pm

≫ Next: Complete VM restore job for an incremental backup fails with 0xe0009585 Unable to open a disk of the virtual machine

≪ Previous: Backups to a Deduplication storage folder may stay in queued longer than normal.

Severity:

Data threat/Security vulnerability

Status:

Investigating/gathering information

Tech Note:

204009

This error occurs when attempting to restore all files of a specific type by inserting a wild card in the selection list.

Refer to TechNote for more information.

↧

Complete VM restore job for an incremental backup fails with 0xe0009585 Unable to open a disk of the virtual machine

March 19, 2013, 4:29 am

≫ Next: Exchange full mailbox restore to a PST on the Media Server crashes Beremote on edbprov.dll

≪ Previous: When attempting to restore with Backup Exec 2012 a pop up error occurs: "Unable to insert the (restorejobname). The restore job has no selections."

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

204028

Issue relates to cancelling or failing a job in the incremental sequence. Please see the tech article for more details.

↧

Exchange full mailbox restore to a PST on the Media Server crashes Beremote on edbprov.dll

March 19, 2013, 9:32 am

≫ Next: Unable to insert the JOBNAME. The restore job has no selections message seen when attempting a restore from an Incremental VMware backup

≪ Previous: Complete VM restore job for an incremental backup fails with 0xe0009585 Unable to open a disk of the virtual machine

Severity:

Minor functionality

Status:

Investigating/gathering information

Tech Note:

204037

When restoring an entire Mailbox to a PST beremote.exe crashes on edbprov.dll and the job fails. This is seen when the restore job is targeted to a local folder on the Backup Exec media server.

↧

Unable to insert the JOBNAME. The restore job has no selections message seen when attempting a restore from an Incremental VMware backup

March 20, 2013, 2:45 am

≫ Next: Unable to duplicate an NDMP backup set from B2D into Dedup Storage Folder

≪ Previous: Exchange full mailbox restore to a PST on the Media Server crashes Beremote on edbprov.dll

Severity:

Non-data threatening / major functionality

Status:

Investigating/gathering information

Tech Note:

204079

This relates to doing full VMware backup on tape and incremental sets on disk. Whilst it has been escalated to engineering it might resuilt in code changes to ensure that customers cannot configure jobs like this if we decide that such a configuration cannot be supported.

Please monitor the technote for more information and any updates.

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